How is a request for routine maintenance submitted?
All maintenance requests must be in writing and can be submitted by any of the following:
- Fill out and submit our online Maintenance Request Form (below). This will be sent to your manager.
- Contact the on-site building manager by phone or email. The manager will then determine if it is a request they can handle themselves or then submit it to us in writing.
How are emergencies handled?
If an emergency is life threatening, dial 911. If other emergencies occur, we have a 24 hour emergency line that is directed to one of our maintenance staff. Please call 414-255-2277 and follow the prompt as directed.
What is classified as an emergency?
Anything that endangers life or poses severe damage risk to the property if not corrected immediately. Our emergency services operators have a specific list of items that are covered. Items outside of this list will be handled within the next regular business hours.
What if the resident wants to paint or perform maintenance work themselves?
Any and all work requested by a resident must be submitted in writing and be related to painting, carpeting, landscaping, wallpaper, fixtures; and any structural work.